Many supply chain interventions are designed from a systems perspective but may not fully reflect the realities experienced by frontline users. Healthcare workers often face challenges that extend beyond logistics, including administrative burdens, communication gaps, workflow constraints, and limited visibility into supply processes.

As a result, commodity availability challenges can persist even when technical systems are in place. Understanding the experiences, behaviours, and needs of those interacting with these systems is essential for developing solutions that are both effective and sustainable.